Frequently Asked Questions

On this page you can find the most common questions and answers other members had.

If you can't find your answer, please contact us directly at We're happy to answer all your questions that could be useful to other users.

We have divided FAQ into different sections so you can find the right answers as easy as possible.

Get started

To create a profile sign up on the homepage. You can activate your profile by clicking on the link in your email.

Please try to register one more time and make sure you have typed the postal code correctly. It should be typed manually, with no space in between (You can find it on Google).
If you still get the same message, send us a screenshot of the issue, and we will contact the department in charge to investigate it further.

To log in to your profile go to the Login page in the menu. Please enter your email and password to log in. If you can't remember your password, create a new one by clicking “Forgot your password”.

These are legal documents related to MetroOpinion membership. You can find links to Terms and Conditions and Privacy Policy on the Home page.

Earnings and payment

Oftentimes it is not possible to immediately see the award on the profile due to technical reasons. As soon as we receive confirmation of the completed survey, we will instantly reward you.

You can check your balance on your Metroopinion profile.

Surveys need to be completed in order to get a reward.
The payout threshold depends on the selected payment method.
When you reach the payment threshold, you can transfer the money using the payment method you choose. Note that the payment method must be linked to the same email address you're using for completing surveys. You can check the payment methods available for your country on your profile under the ”Rewards” section.

First of all, you must have an active PayPal account. If not, you can create one for free.
Please make sure that you are using the same email address for PayPal and MetroOpinion accounts.
1) Log in to your profile on the Login page.
2) Click on "My earned points".
3) When you reach the payment threshold, click on the Update button, and the money will be transferred to your PayPal account.
4) PayPal charges 3% transaction fee. Unfortunately, there's nothing we can do about this.
5) Make sure that you log in to your PayPal account and agree to receive the money. You bear the responsibility to accept the payment.
6) If you don't receive the payment after 30 days, the money will be returned to your MetroOpinion account.
If you need help on how to use PayPal, please contact them directly.

Unfortunately, we don't offer payment to other PayPal accounts, as that could be abused. Your MetroOpinion username must match the email of your personal PayPal account.

If you get this message, please wait 2-4 days, then try to make the transfer again. If you fail again, please contact us at

Sometimes it may take a few working days for the payment to be registered. This is due to technical reasons and for bookkeeping purposes. If it is not paid out within 10 working days, please contact us at


Unfortunately, we can't resend a survey. Once we have the answers we need, the survey is closed. But don’t worry, we will find a new survey for you soon.

We use various methods to make sure that users don't take the same survey more than once, since this would damage the credibility of the survey. So if you get this message, it means that you've already taken that survey on another platform. But don't worry, we will find a new survey for you soon.

If you receive a survey in a wrong language, please contact our support at When contacting the support, please reply to the survey invitation, so that our team can easily find the survey in question. This will also prevent other users from receiving the same survey.

You'll receive survey invitations via email. There you can find a link to the survey, information on how long it would take and how much you will earn after you complete it.

Taking surveys is completely free. It's also only fair that you get rewarded for your contribution.

We have a wide range of surveys on various topics. Your responses will remain confidential. Companies only use them for their products research.

Sometimes our clients require that we ask certain questions more than once so they can be sure that your personal details are consistent. We apologize for this inconvenience.

Errors might terminate a survey. If this happens, please contact us by replying to the survey invitation email. Describe the issue, so we can fix it as soon as possible.

Each survey link is clickable only once. For this reason, it is, unfortunately, not possible to take a break during the survey. Also, it is not possible to restart it after closing the browser window.
Unfortunately, we have to proceed like this to avoid multiple participation and similar types of fraud. It is advisable to complete each survey in one sitting.
In the case of prolonged inactivity, there may be short interruptions of the internet connection. This can lead to the survey being aborted. For security reasons and due to international market research guidelines, a survey cannot be continued and the results cannot be included in the analysis.

Yes, our surveys are supported on all devices. If you experience any technical issues, please contact us at, so we can fix them right away. This will make sure that you and other users won't experience the same issue again.

We will send you a survey when we find the one that fits your profile. We recommend that you fill in your profile as much as possible. This increases the chance of receiving the right survey.

This means that you don't fit into the group of users we need this survey. The best way to avoid this is to fill out as much personal information in your profile as possible.

If we determine that you're not the right person for the survey, we'll try to find one that suits you better based on your personal data. We're sorry if we don't succeed in this.

If you get an error during the survey, please consider the following:
1) You need to have cookies enabled in your browser in order to use MetroOpinion.
2) A survey may fail if it has been open for too long.
3) Navigating away from the tab might also terminate a survey.
4) Try to open MetroOpinion in a different browser. Also make sure that Flash Media Player is updated to the latest version.
5) If a survey fails on your phone, try to open it on your computer.

It means that we already have enough responses for this survey. When a certain number of users take a survey, quota will be filled and the survey will close automatically.

We always invite more people than we need. This is because we cannot tell in advance how many people are going to take part in our surveys. Doing this is vital to guarantee our customers that the required number of participants is reached in a set amount of time.
The program sends invitations to everyone who should be qualified for the survey. Since it's a process, not everyone receives the invitation at the same time. Some receive the invitation earlier than others, but all who are set to receive the invitation will receive it at some point. We don't have any control over the order in which panelists receive surveys.
On the other hand, agencies, which send the survey, need only a certain number of complete surveys. When that number is reached, the survey is closed.
One thing that we do suggest is that you fill in your profile with as much information as possible so that you receive the surveys fit for you. Also, you will be receiving surveys more often if your profile has more information.

It can occasionally occur that you are invited to a survey, but when you start it, you get eliminated after a couple of sample questions. This can occur because you do not match the required target group. The same may apply when the survey is already closed. In such a case, our system will immediately search for a new survey for you. If you are able to complete the survey, you will of course receive the remuneration for this survey. You will get higher compensation for a longer survey and lower compensation for a shorter one.
The reason why you are getting a different amount of money, or the survey is longer than stated in the invitation indicates that you have taken part in a separate survey.

Your account

If you forgot your password, you can generate a new one on the Login page. You will receive a new password on your email address.

You can easily reset your password by following the next steps:
1) Go to the login page
2) Click “Forgot my password” underneath the login area
3) Now, type in the email address you used for registering with the survey portal
4) We will immediately send you an email containing a link for resetting your password
5) Check your inbox
6) Click the link in the email
7) Set a new password

You need to use your email address for username. If you can't remember your password, you can create a new one on the Login page. If you still can't log in, please contact us at

The only way to change your email is by making a request at This is an extra security step in order to protect your information and earnings.

If you have negative or reduced earnings, it means your answers were invalid. This can happen for several reasons. The best way to avoid deductions is to read questions and answer honestly.

Log in to your profile and click “Unsubscribe”. Then simply follow the instructions on the page. You can also unsubscribe in survey invitations by clicking the link in the bottom. If you want to change your personal information or to know what data we have about you, please contact us at