Frequently Asked Questions

On this page you can find the most common questions and answers other members had.

If you can't find your answer, please contact us directly at support@metroopinion.com. We're happy to answer all your questions that could be useful to other users.

We have divided FAQ into different sections so you can find the right answers as easy as possible.

Get started

To create a profile sign up on the homepage. You can activate your profile by clicking on the link in your email.

To log in to your profile go to the Login page in the menu. Please enter your email and password to log in. If you can't remember your password, create a new one by clicking “Forgot your password”.

These are legal documents related to MetroOpinion membership. You can find links to Terms and Conditions and Privacy Policy on the Home page.

Earnings and payment

First of all, you must have an active PayPal account. If not, you can create one for free.
Please make sure that you are using the same email address for PayPal and MetroOpinion accounts.
1) Log in to your profile on the Login page.
2) Click on "My earned points".
3) When you reach the payment threshold, click on the Update button, and the money will be transferred to your PayPal account.
4) PayPal charges 3% transaction fee. Unfortunately, there's nothing we can do about this.
5) Make sure that you log in to your PayPal account and agree to receive the money. You bear the responsibility to accept the payment.
6) If you don't receive the payment after 30 days, the money will be returned to your MetroOpinion account.
If you need help on how to use PayPal, please contact them directly.

Unfortunately, we don't offer payment to other PayPal accounts, as that could be abused. Your MetroOpinion username must match the email of your personal PayPal account.

If you get this message, please wait 2-4 days, then try to make the transfer again. If you fail again, please contact us at support@metroopinion.com

Surveys

Unfortunately, we can't resend a survey. Once we have the answers we need, the survey is closed. But don’t worry, we will find a new survey for you soon.

We use various methods to make sure that users don't take the same survey more than once, since this would damage the credibility of the survey. So if you get this message, it means that you've already taken that survey on another platform. But don't worry, we will find a new survey for you soon.

If you receive a survey in a wrong language, please contact our support at support@metroopinion.com. When contacting the support, please reply to the survey invitation, so that our team can easily find the survey in question. This will also prevent other users from receiving the same survey.

You'll receive survey invitations via email. There you can find a link to the survey, information on how long it would take and how much you will earn after you complete it.

Taking surveys is completely free. It's also only fair that you get rewarded for your contribution.

We have a wide range of surveys on various topics. Your responses will remain confidential. Companies only use them for their products research.

Sometimes our clients require that we ask certain questions more than once so they can be sure that your personal details are consistent. We apologize for this inconvenience.

Errors might terminate a survey. If this happens, please contact us by replying to the survey invitation email. Describe the issue, so we can fix it as soon as possible.

Yes, our surveys are supported on all devices. If you experience any technical issues, please contact us at support@metroopinion.com, so we can fix them right away. This will make sure that you and other users won't experience the same issue again.

We will send you a survey when we find the one that fits your profile. We recommend that you fill in your profile as much as possible. This increases the chance of receiving the right survey.

This means that you don't fit into the group of users we need this survey. The best way to avoid this is to fill out as much personal information in your profile as possible.

If we determine that you're not the right person for the survey, we'll try to find one that suits you better based on your personal data. We're sorry if we don't succeed in this.

If you get an error during the survey, please consider the following:
1) You need to have cookies enabled in your browser in order to use MetroOpinion.
2) A survey may fail if it has been open for too long.
3) Navigating away from the tab might also terminate a survey.
4) Try to open MetroOpinion in a different browser. Also make sure that Flash Media Player is updated to the latest version.
5) If a survey fails on your phone, try to open it on your computer.

It means that we already have enough responses for this survey. When a certain number of users take a survey, quota will be filled and the survey will close automatically.

Your account

If you forgot your password, you can generate a new one on the Login page. You will receive a new password on your email address.

You need to use your email address for username. If you can't remember your password, you can create a new one on the Login page. If you still can't log in, please contact us at support@metroopinion.com

The only way to change your email is by making a request at support@metroopinion.com. This is an extra security step in order to protect your information and earnings.

If you have negative or reduced earnings, it means your answers were invalid. This can happen for several reasons. The best way to avoid deductions is to read questions and answer honestly.

Log in to your profile and click “Unsubscribe”. Then simply follow the instructions on the page. You can also unsubscribe in survey invitations by clicking the link in the bottom. If you want to change your personal information or to know what data we have about you, please contact us at support@metroopinion.com